Shopping and Ordering
Thank you for purchasing a product from us, Newton Pharmacy. We’re sure you won’t be disappointed. We care about the health and wellbeing of our patients. No matter how personal in nature a product may be, we provide a secure and private shopping experience for all products purchased from our pharmacy, and we do not store your credit card information.
How to Order
To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.
Payment Options
We provide PayPal to process payments made by Visa, Mastercard, and PayPal.
Getting Order Status
You will receive an e-mail once your order has shipped.
Shipping and Delivery
Shipping is $5.50 for New Zealand and free for pick up in-store.
Our delivery timeframe of 3 -5 working days for urban delivery and 5-10 working days for rural delivery are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises we have no control over the delivery time.
If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product.
Product Enquiries
If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can call us and ask to speak to the pharmacist on 09 373 2559 or email us at newtonpharmacy283@gmail.com.
Cancellations
No cancelation of order is allowed.
Returns and Exchanges
No return and exchanges are allowed.
Damaged, Lost or Defective products
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavor to send you a replacement as soon as possible.
You must return to our Pharmacy within 10 days any products that are damaged or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.
Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair, or replacement. Our Pharmacy will not accept the return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where a returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of a returned product does not constitute acceptance for any purpose.
Consumer laws
Where legally obligated, we will meet our obligations under all relevant consumer protection laws, and any product which is faulty, damaged or expired can be returned at any time for a full refund, including the cost of shipping.
Where a product is eligible for a refund, we will endeavor to refund you within 7 working days.
